Privacy Policy

This Privacy Policy explains how Scalai Solutions LLC, operating under the brand Voone ("Voone", "we", "us", or "our"), collects, uses, discloses, and protects personal data when you access or use our platform, website, and related services (the "Services").

Company details:
Scalai Solutions LLC
30 N Gould St Ste R
Sheridan, WY 82801
United States
Email: scalaisolutionsllc@gmail.com

This Policy applies to users of the Voone platform, visitors to our website, and individuals who interact with voice or chat agents created using the Platform.

1. Scope and Roles

Voone operates as a software platform provider.

• When you create an account and use the Platform, you act as a Customer.
• Individuals who interact with AI agents, calls, or automated workflows created by Customers are End Users.

In most cases:

• The Customer is the data controller of End User data.
• Voone acts as a service provider or data processor, processing data on behalf of the Customer.

This Policy describes Voone's own data practices and how data is processed through the Platform.

2. Information We Collect

2.1 Information You Provide Directly

We may collect the following information when you create an account or use the Services:

• Name, email address, and account credentials
• Company or organizational information
• Billing and payment-related information
• Communications with us, including support requests

2.2 Information Processed Through the Platform

When Customers use Voone to deploy AI agents or workflows, we process data that may include:

• Voice recordings and call audio
• Call transcriptions and conversation logs
• Phone numbers and contact details
• Messages, appointments, or booking information
• CRM records and interaction history
• Workflow execution data and integration outputs

This data is processed strictly according to the Customer's instructions.

2.3 Automatically Collected Information

We automatically collect certain technical information, including:

• IP address and general location
• Device, browser, and operating system information
• Usage activity, feature interactions, and logs
• Cookies and similar technologies

3. How We Use Information

We use information for the following purposes:

• Providing, operating, and maintaining the Services
• Processing calls, messages, and workflows as configured by Customers
• Account management, billing, and support
• Monitoring performance, reliability, and security
• Preventing fraud, abuse, and unauthorized use
• Improving and developing the Platform
• Complying with legal and regulatory obligations

We do not sell personal data.

4. Legal Bases for Processing

Depending on the context, we process personal data based on:

• Performance of a contract
• Legitimate business interests, such as platform security and improvement
• Compliance with legal obligations
• Consent, where required by applicable law

Customers are responsible for establishing a lawful basis for processing End User data.

5. Data Sharing and Disclosure

5.1 Service Providers

We may share data with trusted third-party service providers who support our operations, such as:

• Cloud infrastructure providers
• AI and transcription services
• Payment processors
• Analytics and monitoring tools

These providers are authorized to process data only as necessary to provide their services to Voone.

5.2 Customer-Directed Integrations

If you enable integrations with third-party services, data may be shared with those services at your direction. Voone is not responsible for the privacy practices of third parties.

5.3 Legal Requirements

We may disclose information if required to do so by law, legal process, or governmental request, or to protect the rights, safety, and security of Voone, our users, or others.

5.4 Business Transfers

If Voone is involved in a merger, acquisition, or asset sale, information may be transferred as part of that transaction.

6. International Data Transfers

Voone operates globally. Personal data may be processed or stored in the United States or other jurisdictions where our service providers operate.

Where required, we rely on appropriate safeguards for international data transfers.

7. Data Retention

We retain personal data only for as long as necessary to:

• Provide the Services
• Fulfill contractual and legal obligations
• Resolve disputes and enforce agreements

Customers control retention and deletion of data processed through the Platform, subject to technical and legal limitations.

Aggregated and anonymized data may be retained indefinitely.

8. Data Security

We implement technical and organizational measures designed to protect data, including:

• Encryption in transit and at rest where appropriate
• Access controls and authentication mechanisms
• Monitoring and logging
• Security reviews of service providers

No system is completely secure, and we cannot guarantee absolute security.

9. Individual Rights

Depending on your location, you may have rights regarding your personal data, including:

• Access and correction
• Deletion
• Restriction or objection to processing
• Data portability

Requests related to End User data should generally be directed to the Customer controlling that data.

Requests can be submitted to: scalaisolutionsllc@gmail.com

10. Cookies and Tracking Technologies

We use cookies and similar technologies to operate the website and improve user experience. You can manage cookies through your browser settings. Disabling cookies may affect certain features.

For more details, see our Cookie Policy.

11. Children's Privacy

The Services are not intended for children under the age of 13, and we do not knowingly collect personal data from children.

12. Third-Party Links

The Platform or website may contain links to third-party websites or services. We are not responsible for their privacy practices.

13. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be effective when posted. Continued use of the Services constitutes acceptance of the updated Policy.

14. Contact Us

If you have questions or concerns about this Privacy Policy, contact us at:

Email: scalaisolutionsllc@gmail.com
Company: Scalai Solutions LLC
Address: 30 N Gould St Ste R, Sheridan, WY 82801, USA